Frequently Asked Questions

About I-Softsolutions

Why choose i-softsolutions?

i-softsolutions provides a one-stop recharge facility for mobiles, DTH and other utility bills. i-softsolutions is a pioneer in one account for all bills system. We believe that recharge facilities/bill payments need to be changed as per the 21st century needs. Retailers form the interactive body to customers and need to have quick access to what the customer needs.

What is the difference between recharge and top-up?

Recharge is when you are extending the validity of the card depending on the validity coupon and it will provide talk time. Top up is when you already have validity but no talk time. i-softsolutions provides both recharge as well as top-up depending upon the correct recharge/top up denomination.

What are the pre-requisites of recharging my mobile/DTH services with i-softsolutions?

If you wish to recharge your mobile/DTH service, you need the following:
a) You have to be a Registered Member.
b) You should be a pre-paid mobile user, DTH subscriber or Data Card user.
c) You should have valid mobile /DTH /Data Card number from the list of service providers & circles that are available with us.

What are the benefits of online recharge to the user?

a. The user can get an instant recharge anytime from any part of the world from this secure platform.
b. The user can avail this service at no extra cost.
c. The user can access multiple service providers, any denomination and any telecom circle recharge online.
d. The users can recharge while roaming anywhere in the world.
e. This is the new emerging way of getting recharge.

About Recharges

If I enter a wrong mobile number for recharge/ top-up and the recharge is successful, will I get a re-imbursement?

Wrong number added by the retailer will not be considered for money-return policy.

To nullify any such errors, we request you to be careful with your customer number and money amount that you enter while making payments.

If I enter wrong amount for DTH recharges, will it be refunded?

Wrong amounts will not be refunded back to your account. You can however, transfer the amount of money paid to another DTH connection with approximately the same bill.It depends on operator terms and condition.

Can I recharge by SMS?

Yes, if you have amount in your online wallet, you can place an order offline from your registered mobile number .To place an order by SMS follow the procedure:
Step1:- In your mobile go to:
Message:- Write Message.
Step2:- Type: [Operator_Code]space[mobile _no.]A[Amount] and send it to: 9664964444

How do I know if my transaction is successful?

If a transaction is successful, you will receive an ‘order successful’ message from us in your registered mobile number. Please ensure that the mobile number entered by you is valid so that all transaction-related and offer-related message can be successfully delivered into your inbox.

How can I check the status of the Recharge?

You can check transaction details by entering your Transaction Id in the search box on this page.

My transaction status shows ‘In Process’. Should I wait till I get the top-up? What am I supposed to do?

When a transaction is "In Process", we request you to wait for some time for the status of the transaction. Transactions sometimes go "In Process" when there is some connectivity issue with the service provider's servers. In such cases we try to re-initiate those transactions and after getting the successful/unsuccessful status back from the service provider, the same is updated to you.
If recharge is successful, you will get the top-up and if the recharge is not successful, the amount will be credited into your account and you will be able to utilize the same for another recharge.

How to raise a complaint? How will my query be solved?

For failed /pending recharge, we have automated ticket-booking software. If your complaint ticket is not booked automatically, you will be advised to book a ticket from your side by clicking on our ‘Book a Ticket’ link.

To know the status of your complaint ticket you can contact us.

Your request will be processed within 48 hours after the ticket is booked.

How soon can I recharge again if a recharge fails at the service-provider end?

If your recharge fails at the service-provider end for any reasons whatsoever, we request you to wait for 5 minutes before attempting to recharge again with the same mobile /DTH /Data Card number and the same amount. You could recharge successfully for a different recharge denomination. For Vodafone, Aircel and Idea mobile numbers, please wait for 7 mins before attempting to recharge again.

To nullify any such errors, we request you to be careful with your customer ID number and money amount that you enter while making payments.

Whom should I contact for tariff related enquiries?

In case of any tariff related problems, please contact your respective service provider on their customer care number. I-Soft displays popular recharge values but does not take the responsibility of its authenticity and correctness. In order to get the updated and valid recharge denominations please get in touch with your service provider.

About Utility Bill Pay

What details do I need to provide to be able to see and pay my bill?

1-)Billing Unit(BU)
2-)Processing cycle(PC)
3-)Consumer number

Will I be able to see my bill amount and due date?

Yes, I can able to see my bill amount and due date.

Can I pay my bill without receiving an electronic bill?

No, without receiving an electronic bill I cannot pay my bill.

Can I pay my bill after the due date?

No, I cannot pay my bill after due date.

Will I get a paper receipt from my biller for each payment that I make through e-PAY?

No, I cannot get a paper receipt from my biller for each payment.

About My Account

Can I edit/update my personal information?

Yes, you can. You can log-in to your account at any point in time and edit any of the information in the personal details section. You can also change your email ID and password. For changes in registered mobile numbers, please e-mail us at

Do I need to fill my full address and other personal details?

It is mandatory for every registered user to provide details like full address, name and mobile number due to strict regulations by our payment processing company and Banks. Rest assured these details are highly confidential and stored in securely in our database. Your account security is our top concern and priority.

I forgot my password/ID. How do I continue using my account?

On the Login page, there is a "Forget Password" link. Please click on the same and enter your registered email ID. An e-mail will be sent to you instantly with your login details. However, if you have forgotten your registered email ID, then kindly send us an e- mail at Please provide us with your registered email id and mobile number so that we can trace your account details. Our customer support team will contact you ASAP.